Return and Exchange Instructions

If the product you purchased has quality issues, missing components, or other problems, please carefully read the return and exchange process above and submit your information here.

Returns and Exchange Process

Customer:

Purchase product
Choose delivery method (Amazon delivery or international warehouse shipping)
Confirm receipt
Submit return/exchange request if quality issues or dissatisfaction
Confirm receipt if no issues

Amazon Platform:

Confirm order information
Verify issue
Send notification to FBA seller if issue is valid
Refuse if issue is invalid

Required proof: Order ID and issue description

Globlazer Amazon Store:

Receive return/exchange notification
Contact customer to confirm specific issue
Confirm after-sales method if issue is verified
Refuse if issue is invalid

Required information: Order number, issue description (including images or text), screenshot of purchased product, address information

Amazon FBA Warehouse:

Process shipment